Resilience Care is seeking an Implementation Manager to enhance the deployment of its remote patient care solution in oncology. The role involves managing end-to-end deployment projects, leading change management, and ensuring collaboration with various teams. Ideal candidates should have project management experience in healthcare, strong interpersonal skills, and a willingness to travel. The recruitment process includes multiple interviews and a case study, with a focus on GDPR compliance regarding personal data.
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Le poste
Descriptif du poste
1️⃣ About the job
📝 Your role
To accelerate the deployment of Resilience's remote patient care solution in oncology, we are growing our Implementation team. You are part of the Customer Operations team, in charge of delivering the products to their users and maximizing value created. Our customers are health providers, and our main users are nurses specialized in oncology.
As Implementation manager, your role will be to :
- Be in charge of end-to-end deployment projects - from the kick-off meeting to complete adoption
- Lead change management within our health providers customers: become an expert on healthcare organizations, train our users and recommend the best care pathways to monitor patients in each context
- Manage interoperability implementation projects with our health providers customers
- Ensure efficient internal collaboration: with the sales team to onboard new signed clients, with the tech teams regarding IT integration and product feedback, with the customer care team regarding long-term client follow-up.
✨About your team
🤗 Some of your team members :
- Bianca, Implementation Manager, the Italian in the team, cooks the best pasta. She loves travelling and discovering the 4 corners of Europe.
Clarisse, Customer Success Manager, based in Paris, always up for a 50km trail run on a Sunday morning.
👤Your manager :
- Camille is based in Biarritz and is a tireless swimmer and lifeguard 🏊🏼♀️
Le petit ➕ de ton équipe :
Mutual assistance in our daily jobs is our motto 💪🏽
2️⃣ Who we're looking for
Preferred profile
- You are organized, rigorous, with a strong track-record in project management and delivery
- You have a good experience in the healthcare industry, with good knowledge of healthcare organizations.
- You have have strong interpersonal skills, love meeting new people, understanding how they work,
- You are solution-oriented and persuasive.
- You will gladly travel across France and nearest countries to meet our users (plan for at least 40% of travel)
- Autonomous and driven, you are eager to deliver remote monitoring benefits to patients
- You are able to think outside of the box and find creative solutions to support the rapid prescription of the solution
- You live in Ile-de-France
💛 Resilience is the company for you if you :
- want to join an ambitious and meaningful project
- work on a variety of subjects
- support the growth of a young, dynamic company
3️⃣ Recruitment process
- Interview 1 with Camille Roy, Implementation Lead - Job related skills (hard skills/soft skills)
- Case study and optional discussion about it
- Interview 2 with Gregory Bourdarot, VP of Ops - Cognitive abilities and development potential
- Interview 3 with Emilie Filoni, Talent Manager - Culture fit
GDPR : Your personal data will be processed for the purposes of recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. They will be available only for people involved in the process and erased after 2 years of inactivity.
Under GDPR and as Resilience attach great importance to privacy, please note that you have the right to request access to your personal data, to request that your personal data be rectified or erased. The Data Protection Officer can be contacted at privacy@resilience.care
For more information, please check our privacy policy.
Envie d’en savoir plus ?
Rencontrez Camille, Implementation Manager
Rencontrez Paul-Louis, Chief Strategy Officer