Cycle is a platform that unifies customer feedback and user research, allowing for easy extraction of insights powered by AI. It offers features such as syncing customers from HubSpot, Intercom, and Slack, capturing feedback from various sources, extracting product insights, organizing PRDs, closing the loop with customers, and customizable data models and views. Cycle is used by over 500 product-led organizations.
Cycle
Cycle unifies customer feedback and user research into a single platform that lets you extract insights with no hassle, powered by AI
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Loved by product folks at
Sync your customers
Turn Cycle into a CRM for your product team by bringing your customers from HubSpot, Intercom, and Slack.
A visual of Cycle's product
A visual of Cycle's product
A visual of Cycle's product
Sync people & companies
All of your HubSpot, Intercom, and Slack customers, all in one place with a two way sync.
Fast search
Hit cmd+K and start searching for a customer, whether it be a person or a company.
Auto merge
Got a customer in both Intercom and HubSpot? No worries, they’re automatically merged in Cycle.
Link feedback to customers
Automatically fetch the right customer or create a new one in Cycle.
Filter views
Filter by customer or company to access summary feedback views.
Customer profiles
Each customer has a profile that aggregates their feedback and related product initiatives.
Capture feedback from many sources
All of your feedback, all in one place.
User interviews, NPS surveys... Bring them all into Cycle.
Bring it all in your inbox
Meet your inbox. The home for your feedback from all of your sources. Make sure no feedback gets unnoticed.
Extract product insights in your inbox
Fly through your feedback with intuitive keyboard shortcuts, extract product insights and get to Inbox zero in no time.
Split inbox into views
Extract insights from feedback
Feedback isn't all the same. Cycle lets you split your Inbox the way that fits your needs so you can process feedback in a full-focus mode.
Write and organize your PRDs
All of your customer context, all in your PRDs. No split screen, no tool switching; it's all here.
Customer context
Open a product initiative and use the insights panel on the right to empathize
Delightful writing experience
Enjoy writing product specs with Cycle’s full-fledged real-time editor, built for speed and delight.
Content templates
Content templates help you pre-fill PRDs with the structure and formatting you want.
Custom properties
Add custom properties to your product initiatives. Use them to organize your roadmap.
Close the loop with customers at each release
Just shipped a cool feature? Use Cycle to get back to folks who requested it.
Personalized notifications
Get notified in Slack or via email when there’s an update on an initiative you showed interest in.
Close the loop
Communicate with customers in the right source and with the right message when you ship something they asked.
Recruit people for user research
Reach out to the right folks when you start thinking about a new feature – if they gave you feedback about it, they’re likely to care.
Make it infinitely yours
Your way of working shouldn’t depend on your tools, you can set up Cycle to match your unique needs.
Customize your data model
Cycle’s atomic unit is a natively collaborative doc. Docs are organized into doc types, which you can customize without limits. For each doc type, define your own Terminology, Properties, Hierarchy rules, Workflows, and Content templates. Doc types can be seen as flexible databases with shared properties, hierarchical relationships, and integrated workflows.
A visual of Cycle where the user defines terminology
Create your own views
Create filtered views of your Cycle docs with a set of powerful building blocks: Doc types, Kanban boards, Lists, Groups, Swimlanes, and Filters. You can iterate on your processes by simply adding and editing these blocks.
A visual of Cycle where the user creates docs
And there's even more...
Cycle is full of delightful details that will make you enjoy the ride.
Cover pictures
Drag & drop images or GIFs to create beautiful cover pictures
Quick previews
Hold shift + space to quickly preview docs from anywhere
Powerful search
Find what you want in a blink with a blazingly fast search
Themes
Customize your experience with colors and themes to feel like home
Bulk actions
Select a bunch of docs and apply quick actions to your selection with one click
Shortcuts
Navigate at speed of light without touching your mouse
Real-time collaboration
Work together in real-time and easily join your teammates by clicking on their avatars
Incognito mode
Don't want anyone looking over your shoulder? Just go incognito, we've got your back!
You’re in great company
500+ product-led organizations get stuff done with Cycle
All eFounders teams have moved to Cycle for all things product management and it is truly a game-changer.
CEO @eFounders
The power of Cycle lies in its ability to adapt to our processes, not the other way around.Now that we have all user insights visible in our PRDs doc, there is no going back ❤️
CPO @Choose
Cycle is the gear that keeps our product feedback management running like clockwork.
Head of Product @Figures
Managing feedback throughout the whole cycle has been a tedious task until we discovered Cycle: a simple tool enabling you to do complex things.
Product @Moka Care
Cycle makes it easy to contact the most relevant users whenever I need feedback on a new product initiative. It helps me capture all the necessary customer context without friction.