Discover the features of erxes v2.0's Messenger 2.0, including improved UI/UX, enhanced communication options like audio and video calls and screen sharing, omnichannel integration, chatbot and knowledge base integration, advanced tracking and segmentation, streamlined ticketing system, and easy deployment. Upgrade to experience the future of customer interaction.
erxes Inc
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Posted in:Launch Week
Discover one of the most impactful features of erxes v2.0—Messenger 2.0. This powerful tool can be integrated into your website, software, or mobile application, enabling seamless communication with your customers or visitors.
What’s new?
Improved UI/UX
Messenger 2.0 boasts significant enhancements in its user interface and user experience:
- React v.16-18: The latest version ensures a smoother, more responsive experience.
- Clear Messaging History: The chat history is now super clear, making it easy to track conversations.
- Rich Emoji and Editor: Enjoy a much-improved editor with a wide range of emojis, making your conversations more expressive.
Enhanced Communication Features
Messenger 2.0 introduces advanced communication options:
- Audio and Video Calls: Make audio and video calls directly within the messenger.
- Screen Sharing: Share your screen with customers or leads when necessary, enhancing collaboration and support.
Omnichannel Experience
Integrate your social media pages with Messenger 2.0, allowing you to manage all communications in one place. This omnichannel approach ensures efficient workflow and better customer service. Facebook & Instagram’s messenger, Comments,
Chatbot and Knowledge Base
Messenger 2.0 includes a powerful chatbot and knowledge base integration:
- FAQ Integration: Place FAQs directly in Messenger.
- AI-Powered Responses: Set up answers in the chatbot so your AI agent can handle customer queries, providing quick and accurate responses.
Advanced Tracking and Segmentation
Track customer interactions and actions with ease:
- Customer Identification: Know who you’re communicating with in real-time.
- Action Tracking: Monitor customer actions and segment them for targeted marketing and operational purposes.
- Automated Messages: Send automated emails or messages to specific customer groups based on their behavior.
Streamlined Ticketing System
Managing support tickets has never been easier:
- Customer-Initiated Tickets: Customers can raise tickets directly from Messenger without assistance.
- Support Manager Tickets: Support managers can create tickets during conversations, streamlining the resolution process.
Pricing and Business Model
All these features are available for just $11. You can also integrate Messenger 2.0 into your platform with additional modules on demand. Book the call with our Sales rep for more information here.
Easy Deployment
Deploy Messenger 2.0 with a single click, making the setup process quick and hassle-free.
Conclusion
Messenger 2.0 in erxes v2.0 is a game-changer, offering enhanced communication, improved UI/UX, omnichannel support, advanced tracking, and a streamlined ticketing system. Upgrade today and experience the future of customer interaction.