Outverse is a knowledge base and forum platform for modern SaaS. It offers a clean and structured knowledge base, fast and intuitive customer experience, team collaboration, AI-powered suggestions, organized and flexible content, community forums for support, ticket deflection, AI-first support, smart composer tools, team roles, customer context, and integration capabilities.
Outverse
Everything you need to build and maintain a clean, structured knowledge base.
Fast and intuitive for your customers — and team.
Beautiful out the box
Docs that meet discerning brand standards. Customize however you like.
Embed whatever you need. And adjust effortlessly with our streamlined editor.
Team collaboration
Work together in real-time, or work async. Outverse is built for collaborative teams.
AI-powered suggestions
Our AI recommends related docs & content to your customers.
Organized & flexible
Make it easy for your customers to find what they need. Curate your knowledge base by grouping and arranging articles, and use organization blocks for easy navigation.
community forums
Forums designed for support at scale
Help your customers find the answers that aren’t in your knowledge base. Outverse forums are powered by AI and optimized for support.
Thread solutions
Use verified solutions within forum channels for repeat questions
AI search & suggestions
AI-powered search & content suggestions for customers
Upvotes
Enable customers to upvote threads, requests & solutions
Private channels
Create private customer channels with granular privacy controls
Embeds
Your team and customers can embed anything, from code blocks to rich media
Insights
Get the insights you need to improve documentation and product experience.
ticket deflection
Reduce inbound requests
Empower your customers to find solutions — on their own, or with
community assistance.
Verify & highlight solutions
Enable thread resolutions to validate community responses, or reply as a verified team member.
Triage feedback & feature requests
Collect feedback, bug reports, and feature requests, directly from your community.
Find answers without friction
Outverse content is discoverable from search engines, and augmented with powerful AI search to help customers find answers faster.
AI-first support
Cover all bases – support docs for standard product knowledge, and community forums for emerging topics & context-specific solutions.
Search everything at once
With Outverse, your customers only have to search one place to find answers. Surface results across support forums and documentation with AI-powered search and discovery.
Meet customers where they are
Integrate Outverse knowledge within your product and provide intelligent support to your customers, exactly when they need it.
collaborate
Connect the tools you use already, collaborate with your team, and customize for a consistent customer experience.
Smart composer tools
Create rich product documentation and insightful forum conversations with simple-yet-powerful composer tools. Embed anything, add attachments, and deep-link for additional context & information.
Team roles
Collaborate in real-time, or work async with comments and version history.
Customer context
Get context before responding. See customers' question history and activity without leaving a post.